Grand Palladium Vallarta Resort & Spa - All Inclusive

Since it is such a big resort it has kind of lost its sence of hospitality in comparison to smaller hotels where they ha Liked: Lots of bars ? Disliked: Not enough shade / almost no shade in the pool

Liked: The room was fine Disliked: The pools were dirty, the bar way too slow, the buffet was terrible

I would go again if I didn’t have to interact with the front desk staff Liked: Front desk staff was not friendly and way too aggressive but the rest of the staff housekeeping just walking around the property with phenomenal front desk. Staff needs better training about Customer Service Service. Disliked: The property was lovely

Loud, salesy, terrible food, not worth the money. Disliked: The day we arrived, Diego led us to check-in and had us sit down with him so he could show us a map of the property. He said because we booked through Booking.com, if we sat down with someone the next day for an hour and let them show us how to book through the hotel website, we’d get 2500 free points to use toward a cabana/massage, etc. He promised we wouldn’t be sold anything. So the next morning, (after staff called our room 2x to remind us about our appt), we showed up on time but we were passed around for AN HOUR between locations and staff and it was very confusing. After an hour, we were set up for a walking tour and a sales pitch?! And told it would take another hour. We left the tour early and got nothing for our wasted time. Dining was absolutely abysmal. You have to have a reservation to have dinner anywhere other than the buffet (and trust me, you don't want to be at the buffet - most of the food is cold or stale). We were only there for three days, but upon arrival, we were told we needed to have reservations for dinner through the hotel's app. Lo and behold, reservations were all booked up until the day we were leaving. The one night we were able to get a reservation, it was at La Adelita. The guacamole was good, so that was a win! However, my husband ordered the Lamb Mixiote... and it came out wrapped in a paper wrapping that looked like it could've been from In-N-Out; it was thrown on a plate next to a mound of white rice and that was it. The weirdest dinner presentation I've ever seen... and it tasted bad, we couldn't even eat it... For lunch, options were the same across all places we were allowed to go to (I was turned away from the one place that had any sort of variety because I wasn't part of "Family Selection"): chicken nuggets, pizza, chips with gross nacho cheese or hot dogs. We survived off chicken nuggets for days.

Every member of the family enjoy the stay Liked: The environment Disliked: Maybe the music in the pool area was too loud